Senior Strategic Account Manager

Summary

Join Wing, a Google company, as a Senior Strategic Account Manager and contribute to the growth of drone delivery services. Based remotely in the US, you will oversee and expand strategic enterprise accounts across various sectors. Develop and execute account plans to increase value and retention within existing partnerships. Serve as the primary point of contact for executive-level stakeholders, understanding their needs and aligning Wing's solutions. Identify upsell and cross-sell opportunities, and collaborate with internal teams for seamless integration and partner satisfaction. Proactively mitigate risks and contribute to refining account management strategies.

Requirements

• 8+ years of experience in account or strategic partnerships management within last-mile logistics, retail, restaurants, tech, and/or healthcare
• Proven track record of successfully managing and growing enterprise accounts and executive relationships in a high-growth, tech-forward environment
• Experience developing and executing account strategies that drive revenue growth and deepen partner engagement
• Strong ability to collaborate cross-functionally with operations, technical, finance, and legal teams to ensure partner success
• A deep understanding of partner operations and the ability to identify and articulate how Wing’s solutions create tangible value
• You are multifaceted and entrepreneurially minded, action-oriented, optimistic/resilient, a collaborator/consensus builder and first-principled problem solver, and have a high tolerance for ambiguity & risk with sound judgment with imperfect information

Responsibilities

• Oversee and grow a portfolio of strategic enterprise accounts across the retail, restaurant, healthcare, real estate, and tech verticals
• Develop and execute account plans to drive expansion, retention, and increased value for Wing within existing partnerships
• Serve as the primary point of contact and trusted advisor for executive-level stakeholders within your assigned accounts, understanding their evolving needs and aligning Wing's solutions
• Identify opportunities for upsell and cross-sell of Wing's services by understanding partner operations, strategic objectives, and pain points
• Collaborate closely with internal Wing stakeholders to ensure seamless integration, successful service delivery, and continued partner satisfaction
• Working with technical teams (hardware and software) to ensure partner feedback is captured and used to further improve services
• Partnering with the Operations team to ensure Wing is achieving partner commitments and delivering the desired experience day-to-day
• Liaising with Legal and Finance teams on contract renewals, amendments, and commercial terms
• Proactively identify and mitigate potential risks within accounts, ensuring long-term health and profitability of partnerships
• Contribute to refining our account management strategy and service offerings based on partner learnings and market feedback

Benefits

• $110,000 — $217,000 USD
• Bonus
• Equity
• Benefits