Senior Strategic Business Associate

Summary

Join Vonage and contribute to the innovation of cloud communications for businesses globally. As a Business Development Specialist, you will play a key role in identifying and developing new use cases and opportunities with major clients and partners, driving transformative solutions within the network API space. You will leverage your consultative skills and communication abilities to empower clients to adopt innovative products and achieve tangible value. This position requires navigating complex situations, influencing decision-making, and delivering measurable results to ensure customer success and establish Vonage as a leader in innovation. The role involves collaborating with internal and external stakeholders to shape the future of the Network API ecosystem. You will be responsible for creating pitch materials, facilitating customer discussions, gathering data, designing solutions, and conducting feasibility assessments. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships.

Requirements

• Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations
• Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis
• Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation
• Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results
• Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions
• Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth

Responsibilities

• Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises
• Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement)
• Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success
• Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility
• Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment
• Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition
• Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers
• Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation
• Act as business consultants from initiation through industrialization stages
• Prepare detailed handover material

Preferred Qualifications

• Familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers
• Experience in the CPaaS/Communication API space