Airship is hiring a
Senior Strategic Consultant

Summary

The job is for a Senior Strategic Consultant at Airship, a mobile app engagement company. The role involves assisting customers in maximizing their use of Airship technology, improving processes, and contributing to thought leadership. The position requires 4-5 years of digital marketing strategy experience or consulting experience with a SaaS marketing company, customer-facing consulting or leadership experience, a bachelor's degree, and proficiency in email design, deliverability, and multi-channel marketing strategies.

Requirements

• 4-5 years of creating and executing digital marketing strategy and campaigns for a global brand or consulting experience with a SaaS marketing company
• 2-3 years of customer-facing consulting or customer side leadership experience and can quickly build trust directly with Marketing C-Suite, Director, and Managers in an enterprise organization
• Bachelor's degree, or equivalent experience
• Functional marketing expertise in one or more Airship industry verticals and/or customers
• Extensive experience in best practice email design principles, deliverability, and measurement strategies
• Highly knowledgeable about multi-channel marketing strategies and techniques using three or more channels in mobile, email, SMS, digital wallets, web, and ever-growing IoT devices
• Strong experience across multiple marketing disciplines
• Experience with one or more Marketing Cloud Solutions (Adobe, Oracle, Salesforce, or IBM Unica), ESP (ExactTarget or Responsys) and/or CRM (Salesforce, Microsoft Dynamics)
• Analytical skills and experience evaluating data and trends to expose insights and opportunities
• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment
• Clear and organized presentation and communication (written and verbal) skills
• Team player with the ability to coach and influence others
• Ability to travel up to an average of 30%

Responsibilities

• Identify business problems and associated KPIs and translate to Airship-driven customer experience solutions through robust planning and measurement
• Work independently or in cross-functional teams to proactively identify opportunities to improve and expand customer engagement strategies based on explicit and implicit customer needs and business goals
• Participate in the development of Services customers’ QBRs, assisting Account Teams in identifying opportunities for optimization, growth, product expansion, and associated customer business value
• Create and deliver engaging customer workshops, strategy sessions, research, and recommendations to help customers articulate and follow through on their objectives, goals, KPIs, and/or North Star metrics
• Educate customers on Airship keys to success to promote long-term customer engagement and adoption that improves customer satisfaction, retention, and LTV
• Challenge customer stakeholder perspectives, priorities, implementation, and/or strategic approaches based on Marketing, customer experience, or Airship platform expertise
• Demonstrate proficiency in using the full breadth of the Airship UI to execute for customers when necessary, to demonstrate and train, and to create compelling use cases examples for workshops and presentations

Preferred Qualifications

Bilingual in English/French or English/German or English/Spanish a plus!

Benefits

• Workplace Flexibility (Fully Remote Option)
• WFH stipends
• Medical, Dental, & Vision Insurance (PPO/HSA Options)
• Mental Health Benefits
• Open PTO Policy (take the time you need)
• 401(k) Retirement Plan
• Stock Options
• Mentorship Program
• Employee Resource Groups
• Culture Club
• Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending)
• Parental Leave
• Employee Assistance Program
• Referral Bonus Program