Miro is hiring a
Senior Strategic Customer Success Manager

Summary

Join Miro's Customer Success organization as a Strategic Customer Success Manager and play a key role in ensuring customers realize value from their investment in Miro. As a member of the AMER team on the Strategic Customer Success Team, you will work to tie Miro's platform and capabilities to critical business workflows with each customer in your portfolio. You will nurture stakeholder relationships, build joint success plans, and act as the voice of the customer within Miro.

Requirements

• 6+ years of experience in Customer Success roles, with at least 2 years handling large, sophisticated enterprise accounts
• Experience working in the SaaS, Fintech or Management Consulting industry
• Experience managing Fortune 100 and/ or Fortune 500 customers in your CSM role
• Experience managing customers with 10.000+ employees in your CSM role
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly
• Proven ability to thrive in a fast-paced, constantly evolving, high-growth environment as a quick and highly adaptable learner
• Proactive, self-motivated approach with strong time management and organizational skills

Responsibilities

• Manage a portfolio of up to 10 Enterprise customers, ensuring high retention and engagement metrics
• Collaborate with sales and renewals teams to maintain and expand customer relationships
• Conduct workflow consulting engagements to optimize customers' business processes using Miro's platform
• Build value assessments documenting customer workflows and quantifying ROI delivered
• Develop strong partnerships with key stakeholders, including power users, admins, and executives
• Leverage tools like Gainsight, Outreach, and Looker to efficiently manage and prioritize customer portfolio
• Drive internal initiatives to continuously improve and shape Miro's Customer Success program

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year