Senior Strategic Success Manager

Summary

Join BenchPrep as a Sr Strategic Success Manager and play a vital role in renewing and growing customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. Build and maintain strong relationships with decision-makers to ensure customers derive ongoing value from our solutions. The Sr SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints. You will collaborate with internal teams to deliver on customer expectations and drive revenue growth. This role requires strong relationship-building skills, exceptional communication and negotiation skills, and strategic thinking. BenchPrep offers a remote-first work environment with various benefits.

Requirements

• 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
• Strong ability to build relationships with C-level executives and decision-makers
• Exceptional communication and negotiation skills, with a focus on contracts and renewals
• Strategic thinker with a track record of achieving growth targets
• Excellent time management, organizational, and prioritization skills
• A passion for driving customer success and aligning business goals
• Willingness to travel to customer locations and company retreats as needed (up to 50%)

Responsibilities

• Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR)
• Identify and pursue add on and upsell opportunities in partnership with Sales, supporting the introduction of additional solutions to customers’ ecosystems
• Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making
• Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings
• Proactively anticipate customer needs and ensure alignment with their long-term business objectives
• Partner with Customer Success Managers and Solutions Engineers to address customer needs
• Provide feedback to internal teams on product enhancements and strategic opportunities

Benefits

• Medical insurance covering 80% of premiums for you and your dependents
• Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits
• 401(K) Safe Harbor Non-Elective 3% Contribution
• Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar
• Annual Learning Stipend of $1,200
• Parental Leave
• $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that
• Free lunch in the Chicago office on T-Th
• We’re a remote-first company that empowers our team to work where they thrive—whether that’s at home, in our Chicago office, or a mix of both