Senior Manager, Strategic Operations

Summary

Join Blink Health's Patient Services Operations team as a senior leader, driving operational efficiency and strategic initiatives. You will collaborate with cross-functional teams to optimize processes, implement solutions, and align operations with company goals. This role requires strategic planning and project execution, problem-solving, data analysis and reporting, and building a culture of operational excellence. The position is based in Pittsburgh with potential for remote work and requires 25-50% travel. The ideal candidate possesses extensive experience in operations, strategy, or process improvement, strong analytical and communication skills, and a collaborative mindset.

Requirements

• Location: Pittsburgh; Potential for Remote with 25-50% travel
• 10+ years of experience in operations, strategy, or process improvement in a high-growth company (healthcare tech, pharmacy, and/or call center experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Exceptional problem-solving skills and demonstrated experience delivering high-impact results using operational excellence best practice methodologies
• Ability to lead multiple projects from concept to reality and manage cross-functional stakeholders to deliver results
• Strong attention to detail – quickly become an expert in new areas, ask the right questions, and connect dots to ensure accuracy and completeness of initiatives
• Ability to drive establishment and monitoring of key metrics, and comfortable analyzing data to identify trends and issues
• Ability to drive cross-functional teams to deliver results; influencing, collaborating and creating consensus with various stakeholders at all levels
• Excellent verbal and written communication skills, with the ability to present complex concepts and data clearly and concisely
• Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results
• Motivated by Blink’s mission and excited by the prospect of analyzing complex problems to drive comprehensive solutions and improve patient outcomes

Responsibilities

• Develop and execute operational strategies aligned with the company’s overall vision and objectives
• Lead various strategic initiatives/projects, ensuring timely and high-quality delivery, alignment with organizational goals, and seamless collaboration across Patient Services, Product & Engineering, Data, and other cross-functional teams
• Proactively identify opportunities to address issues, improve processes, or implement strategic initiatives related to Patient Services
• Develop and implement comprehensive solutions across people, process, and technology in support of our company’s strategic objectives
• Use data to drive decision-making through identifying trends, bottlenecks in operational workflows, and recommending/scoping impact of solutions
• Create, monitor, and refine dashboards (collaborating with Data team) and communicate key metrics to stakeholders
• Contribute to building a culture of operational excellence by establishing and demonstrating what good looks like – across process improvement, data monitoring, project management, and documentation (business requirements, process flows, etc.) - leveraging Lean/Six Sigma (and other best practices) to continuously improve operations

Preferred Qualifications

• Master’s degree
• Lean/Six Sigma certification
• Proficiency in data analysis tools and business intelligence software (Excel, SQL, Tableau, etc.)