Senior Strategy and Operations Analyst

Summary

Join Twilio as a Strategy and Operations Senior Analyst and contribute to data-driven decision-making within the Strategic Initiatives team. You will support the Chief Revenue Officer and GTM leadership by conducting business performance analysis, market research, and organizational analysis. This role involves translating complex data into actionable insights for executive presentations and managing cross-functional projects. You will need strong analytical and communication skills, experience in a fast-paced environment, and a passion for leveraging data to inform strategic decisions. The position is remote within the United States (excluding certain states) and offers competitive pay, generous time off, and various other benefits.

Requirements

• 3+ years experience including roles in a fast-paced, highly analytical environment, for instance: technology/media, management consulting, or investment banking
• Analytical and structured thinking with clear and compelling communication skills
• Drive insight through data and help people make sense of complex, multi-pronged issues
• You have played a part in successful delivery of complex, multi-stakeholder projects
• You are excited about rolling up your sleeves and getting stuff done
• You are metrics driven and know how to leverage data insights to inform decisions
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
• Bachelor’s Degree or equivalent years' of experience

Responsibilities

• Take white space questions or problems and develop analytical frameworks, approaches and project plans to frame solutions and recommendations
• Perform a broad range of quantitative and qualitative analyses across internal financial, sales, and product data as well as analyze market and competitive trends to help assess our opportunities, traction and investments
• Translate analysis into clear insights and executive-level presentations to inform Twilio’s GTM strategy and decision-making
• Support and manage strategic projects and initiatives to operationalize our GTM strategy across the business, working across functions such as marketing, finance, and R&D as needed
• Develop clear power-points and documents for executive and organization-wide audiences that distill complex data analysis into digestible and actionable recommendations

Preferred Qualifications

• Ability to query and manage data (familiarity with Salesforce reporting, SQL…etc)
• Experience with and knowledge of SaaS businesses and sales models
• Graduate degree a plus

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan