Senior Support Engineer

Summary

Join Livestorm's tech team as a Support Engineer and become part of a crew of experts building a top-tier product using cutting-edge technologies. Collaborate closely with engineering and product teams in an agile environment to ensure a high-quality user experience. You will rigorously investigate and prioritize issues, follow product development, perform QA, maintain documentation, and drive process improvements. This role requires a Bachelor's degree in Computer Science or a similar field, 5+ years of L3 technical support experience, strong technical and troubleshooting skills, understanding of programming languages and databases, excellent communication, and professional English proficiency. The ideal candidate is autonomous, well-organized, analytical, and possesses a product and technical mindset. The position requires working within the Central European timezone (with a maximum 2-hour time difference).

Requirements

• Bachelor's degree in Computer Science or similar technical field of study
• 5+ years of experience working in a technical support role (L3)
• Strong technical and troubleshooting skills
• Understanding a dynamic programming language and database concepts
• Communication skills & Team spirit
• Autonomous, well-organized, rigorous, and analytical
• Have a product and technical mindset
• Professional English is mandatory

Responsibilities

• Perform a rigorous investigation, qualification, and prioritization of issues to identify and solve problems with most technical cases
• Prioritization of bugs for developers for upcoming sprint and follow-up on the progress
• Follow the product development of a new feature from the beginning to the release
• Performing the QA of bug fixes related to your tribe and attributed to you
• Create and maintain internal documentation to transfer knowledge
• Drive the team's continuous improvement of processes and tools
• Be the key contact in terms of quality-related issues on the platform

Preferred Qualifications

Work in the Central European timezone (we accept a time difference of 2 hours maximum)