Senior Support Specialist

Summary

Join G-P as a Senior Support Specialist and provide remote support to customers and professionals across various departments (HR, IT, Finance, and Benefits) within India. This role involves handling day-to-day queries, troubleshooting technical issues, and maintaining employee records using a proprietary platform. You will serve as the first point of contact for inquiries and communicate effectively with diverse stakeholders. The ideal candidate possesses 3-5 years of experience in global shared services, with expertise in HR, IT, or Finance support. Strong communication, problem-solving, and organizational skills are essential for success in this fast-paced environment.

Requirements

• 3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred)
• Proficient in both written and verbal English
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Strong administrative background
• Meticulous attention to detail/ Literacy with MS Office
• Customer oriented with ability to adapt/respond to diverse customer base
• Excellent organizational and time-management skills
• Proven work experience in similar shared services position
• Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds
• Ability to work in a dynamic, rapidly changing environment
• Ability to manage and meet expected SLAs and KPIs

Responsibilities

• Help Desk Support with demonstrated success in troubleshooting clients’ problems to identify and resolve client issues
• Leveraging trouble shooting and multitasking skills to manage high volumes of workload without compromising on the quality of support provided
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc
• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)