Senior Surge Support Lead

Summary

Join IT Concepts as a Senior Surge Support Lead and play a crucial role in supporting the VA-ESOM contract across the United States. This 100% remote position requires managing surge support schedules, staffing requests, coordinating travel, and collaborating with various stakeholders. You will be responsible for financial and administrative functions related to travel, providing daily and trip reports, and improving operational efficiency. The ideal candidate possesses extensive project leadership experience, strong analytical and communication skills, and the ability to manage high-pressure situations. This opportunity offers a competitive benefits package, including paid time off, healthcare, and professional development opportunities.

Requirements

• Bachelor’s degree in engineering, computer science, systems, business or related scientific /technical discipline. (8 years of additional relevant experience may be substituted for education)
• 10 years of relevant Project Leadership experience in IT project management methodologies (Agile, Waterfall and /or Hybrid) and stakeholder management (e.g. Weekly Progress reports, Workplan)
• Experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks
• Strong analytical, problem-solving, and communication skills with sharp attention to detail
• Effective communication, collaboration, organization, and coordination and across multiple levels to ensure consistent and unified messaging in large organizations
• Expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks
• Ability to work with Teams, but self-motivated to complete projects on your own
• Able to obtain and maintain Public Trust Clearance
• US Citizen or Green Card holder

Responsibilities

• Maintain the Surge Support schedule in coordination with approved VA Surge Support Request
• Staff each Surge Support request from ESOM assigned personnel and coordinate travel for the assigned team to share resources such as rental cars if appropriate
• Support financial and administrative functions related to travel, including LEAF request approvals before they reach the Contract Officer Representative, budget forecast and expenditure ledger
• Collaborate closely with District Leaders, Area Managers, Activation Support PMO, and other stakeholders to tailor solutions for each requirement. This includes planning IT support activities with local teams, ensuring onsite leads are assigned, agree upon a detailed scope and agenda for the engagement, line up necessary tools and preparations such as network activities, inventory related activities, scheduling equipment transportation with site support as needed, etc. file for elevated privileges at the worksite, arranging facility access, freight elevator access etc. as needed
• Provide daily reports and trip reports to the VA for each tasking
• Improve operational efficiency by sharing lessons learned and managing a repository of best practices
• Perform other ESOM duties as assigned

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations