Senior Systems Administrator

Summary

Join AssistRX as a Systems Administrator and play a lead role in managing and supporting our Microsoft ecosystem (Microsoft 365, Exchange Online, Teams, SharePoint Online, Azure AD, Intune) and Atlassian JIRA platform. You will be responsible for day-to-day operations, platform optimization, automation, troubleshooting, and end-user support. Collaboration, documentation, and process improvement aligned with ITIL practices are crucial. The ideal candidate will have extensive experience with Microsoft and Atlassian platforms and a strong understanding of ITIL principles. This role requires a high level of technical expertise and problem-solving skills. You will work closely with other teams to ensure smooth operations and meet business needs.

Requirements

At least 5 years previous experience required; previous experience in Managed Care and Medicare strongly preferred

Responsibilities

• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune
• Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations
• Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards
• Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented
• Create and maintain system documentation, standard operating procedures, and technical knowledge base articles
• Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection)
• Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards
• Perform user and license management for Microsoft and Atlassian platforms
• Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks
• Participate in audits, compliance reporting, and governance as required by IT leadership

Preferred Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate, Security Administrator Associate, or equivalent
• Atlassian Certified JIRA Administrator or equivalent experience
• ITIL Foundation Certification
• Experience with Confluence, Microsoft Defender for Endpoint, or Microsoft Purview compliance features
• Familiarity with identity and access management (IAM) and endpoint management tools
• ITIL Foundation Certification, ITIL Practitioner, ITIL Service Manager, Help Desk Institute, A+ or similar certifications are preferred