Senior Business Systems Administrator

Summary

Join Perforce as a Senior Business Systems Administrator and become part of a dynamic team focused on optimizing and innovating our business applications ecosystem. You will leverage your expertise in Salesforce and other business applications to build, test, and deploy backend configurations. Collaborate with Business Analysts and Developers to design and implement solutions across our Salesforce environment and broader ecosystem. This role requires hands-on experience administering and configuring Salesforce, including custom fields, objects, lightning pages, and flows. You will also be responsible for setting up integrations between business applications and troubleshooting complex errors. As a senior member, you will mentor junior team members and participate in acquisition integrations and data migrations.

Requirements

• 5+ years of experience as a hands-on administrator of business applications
• 4+ of those years configuring Salesforce, with 3+ years of Salesforce CPQ experience
• Experience integrating business applications within a broader ecosystem
• Ability to effectively handle multiple tasks and projects simultaneously
• Strong written and oral communication skills with both technical and non-technical colleagues and stakeholders
• Detail-oriented, curious, self-starter and a problem-solving aptitude in working both independently and in a team environment

Responsibilities

• Build, test and deploy backend configuration and automation changes to our suite of business applications with a main focus on Salesforce, including custom fields, objects, lightning pages, and flows, etc
• Design technical solutions using that align with industry best practices and team conventions
• Document new system design and create how-to’s for repeatable and stable processes within the team
• Set up integrations between business applications and configure settings and data mappings
• Understand basic sales, marketing, support, and operations business processes to align application solutions to support broader business goals
• Enhance and maintain functionality in multi-cloud Salesforce environment, including Sales, Service, Experience and Revenue Cloud related configuration
• Partner with Business Analysts to clarify and refine technical requirements
• Operate with a high level of autonomy on assigned projects
• Follow standard SDLC processes and change management for system updates
• Mentor more junior members of the team on systems administration and production support requests
• Troubleshoot complex errors or user support issues within our application ecosystem
• Participate in acquisition integrations and data migrations for our business applications
• Stay up to date on application releases and new functionality for evaluation of business fit

Preferred Qualifications

Salesforce certifications are a plus, but not required

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off