GEM Technologies is hiring a
Senior Systems Engineer, Remote - United States

Summary

The Senior Systems Engineer at GEM Technologies is responsible for maintaining, configuring, and ensuring the reliable operation of IT infrastructure, cloud platforms, and computer systems. The role involves researching and developing solutions to improve IT business needs, providing technical support to clients, analyzing system performance, creating documentation, staying updated with emerging technologies, and working with multiple clients.

Requirements

• Ability to communicate effectively with organizational personnel and clients
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
• Adapt easily to rapid changes in requests, processes, and procedures
• Ability to set goals and prioritize tasks
• Uses an objective, logical, rigorous, and detail-oriented approach to work
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
• Strong attitude and desire to learn new technologies
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
• Must work well in a team environment and participate in working meetings
• Hybrid position – Based in NYC area, occasional client visits are an integral part of this role
• Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Responsibilities

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure

Benefits

• Remote work
• Professional Development stipend
• Health Insurance
• Dental/Vision Plan