Senior Technical Accelerator Consultant

Summary

Join us as we pursue our purpose to make the world work better for everyone in this role as a Senior Technical Consultant – Impact, helping customers unlock business value and accelerate the adoption of ServiceNow products.

Requirements

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies
• Experience with any of the product areas: ITOM/ITAM/ITSM/SPM/GRC
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
• Experience working with Agile methodologies
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders. (Fluency in Portuguese or Spanish is a plus)
• Has ServiceNow certifications and is prepared to study for, obtain, and maintain more

Responsibilities

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
• Guide development of new offerings for our technical accelerator portfolio
• Engage with customers’ requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations
• Demonstrate the product, both standard and tailored to customer needs
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
• Develop and maintain strong working relationships with other teams
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development work

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs (subject to eligibility requirements)