Senior Technical Account Manager

Summary

Join Next Matter's launch team in Canada as a Technical Account Manager, leading the implementation, project management, and commercial growth of our top global account. You will serve as the primary technical advisor and point of contact for the client, ensuring successful project implementation and adoption. This role is crucial for the success of our key account and our expansion into the Canadian market, offering significant growth opportunities. You will collaborate with various teams, including Solution Engineering, Sales, Product, and Engineering, to deliver solutions. As our first Canadian hire, you'll play a key role in establishing our presence in the region. This is a remote-first position with a high degree of flexibility.

Requirements

• 5+ years of client-facing experience as a Technical Account Manager or in technical solutions implementation or technology / Digital transformation consulting roles
• Has led successful enterprise technology projects, owning key relationship and results
• Have worked with REST API's for custom integrations
• Experience working with Cloud infrastructure, especially Microsoft Azure
• Well-versed in collaborating with business and technology stakeholders

Responsibilities

• Serve as the customers' trusted technical advisors by providing technical expertise on the Next Matter platform and sharing technical best practices to help customers achieve their business goals
• Serve as the customers' main point of contact, for technical, professional service, and commercial inquiries
• Own customers' roadmap, for successful implementation, project management and adoption, ensuring account health and success
• Collaborate with Solution Engineering, Sales, Product, and Engineering functions, to orchestrating solutions to customers' use cases
• Contribute to Quarterly Business Reviews with key clients

Preferred Qualifications

Experience working with Public Sector Accounts

Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model
• You will work directly with our founder Jan, your sales peers, and our experienced leadership team growing our business on the journey from €1m to €10m ARR
• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America
• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need
• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date
• A learning budget of 1,000 EUR per year to support your personal and professional development
• A competitive, top-of-market salary, bonus, and equity options