Senior Technical Account Manager

Summary

Join Cedar's Client Solutions team as a Sr. Technical Account Manager (TAM) and lead post-launch initiatives for our clients. You will manage the technical aspects of Cedar's partnerships, liaising with client stakeholders and internal teams. This role requires strong technical acumen, experience in client-facing technology roles, and excellent communication skills. Cedar offers a flexible remote-friendly work environment and a competitive benefits package, including unlimited PTO, paid parental leave, and equity. The ideal candidate is excited about Cedar's mission of improving the healthcare financial experience and thrives in an entrepreneurial environment. This role offers a chance to make a significant impact on the U.S. healthcare system.

Requirements

• Minimum 5 years professional experience, with 3+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise setting
• Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems and the ability to quickly learn new technologies and systems
• Effective and credible leading outcomes-focused client conversations. Ability to influence stakeholders' decision making
• Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our most strategic and high-value clients
• Externally, liaise with operational and technical client stakeholders to drive product adoption and integration health
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
• Provide technical governance and develop technical account plans
• Directly manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives

Preferred Qualifications

• Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations
• You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity
• You should be EXCITED about Cedar's mission of improving the healthcare financial experience

Benefits

• This role is also equity eligible
• This role offers a competitive benefits and wellness package
• Salary Range*: $165,750 - $195,000
• *Subject to location, experience, and education
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally