Senior Technical Account Manager

Summary

Join Sprinto, a leading platform automating information security compliance, as a Senior Technical Account Manager. You will be a strategic advisor to senior stakeholders, guiding them through implementing global security and compliance standards. Responsibilities include owning the onboarding process, engaging with senior stakeholders, driving technical adoption, collaborating cross-functionally, monitoring customer success, advocating for customer needs, and ensuring continuous improvement. This role requires 4-5 years of experience, including at least 2 years in a relevant field within a SaaS environment, strong technical problem-solving and communication skills. Proficiency in cloud platforms and relevant certifications are highly preferred. Sprinto offers a remote-first policy, flexible hours, comprehensive health insurance, and other benefits.

Requirements

• 4-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment
• Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions
• Excellent communication skills – Ability to simplify complex security concepts for both technical teams and C-suite executives

Responsibilities

• Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals
• Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices
• Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer
• Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements
• Monitor customer success – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience
• Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences
• Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability

Preferred Qualifications

• Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack
• Relevant certification - (CISSP, CISM, ISO 27001 Lead Implementer)

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy