Senior Technical Account Manager

Summary

Join Transmit Security as a Senior Technical Account Manager and become a key player in building strong customer relationships. This individual contributor role focuses on enabling customers to fully utilize the Transmit platform, driving adoption and success. You will leverage your leadership experience and technical skills to partner with internal teams, ensuring a world-class customer experience. The role offers opportunities for growth into a regional leadership position. You will be responsible for customer onboarding, resolving technical roadblocks, and shaping Transmit products to meet evolving customer needs. This position requires deep technical knowledge in identity and access management and cloud architectures, along with strong communication and project management skills.

Requirements

• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
• Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
• A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources
• Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys)
• Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
• Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
• Strong communication/presentation skills within all levels of management
• Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams
• Strong organizational skills and the ability manage competing priorities with minimal supervision
• Agility to adapt to quickly changing technical, business and market needs
• Willingness to travel as needed to support customer engagements in North America (up to once a month)

Responsibilities

• Ensure our customer’s success and adoption of Transmit Security’s solutions
• Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security
• Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes
• Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations
• Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products
• Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs
• Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs
• Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently
• Present product roadmap and confirm alignment with the customer's business goals and priorities
• Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership
• Act as a trusted technical adviser to the customer to strengthen customer relationships
• Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer
• Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success

Preferred Qualifications

• Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures
• This role will require light Project Management skills, demonstrated experience is a plus