Senior Technical Content Writer

Summary

Join Immersive Labs as a Senior Technical Content Writer and play a key role in creating and maintaining clear, concise, and accessible documentation for our users, customers, and internal teams. You will manage the Help Center, develop technical documentation, collaborate with subject matter experts, and support thought leadership initiatives. Your work will drive product adoption, increase community engagement, and contribute to the company's overall content strategy. This role requires 3-6 years of experience in technical writing and a strong ability to explain complex technical concepts. Immersive Labs offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, flexible and remote work options, professional development opportunities, and more.

Requirements

• 3–6 years of experience in technical writing, documentation, or related content creation roles
• Strong ability to explain complex technical concepts to both technical and non-technical audiences
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms)
• Experience building and managing multiple content calendars
• Experience researching industry trends and competitor activities to identify content gaps and opportunities
• Excellent writing, editing, and proofreading skills, with a keen eye for detail
• Ability to work cross-functionally with engineering, product, support, and marketing teams

Responsibilities

• Manage & maintain the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community
• Write and edit technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences
• Collaborate with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content
• Support thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader
• Ensure content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication
• Gather and act on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness

Preferred Qualifications

• Familiarity with writing API documentation and developer-focused content
• Experience of crafting compelling content that drives community engagement
• Experience managing online forums and social media channels (Reddit Communities, LinkedIn Groups, Youtube Channels)
• Able to optimize content for search engines (SEO)
• Experience in cybersecurity, SaaS, or enterprise software industries
• Experience in using customer satisfaction and feedback to plan and improve content strategy

Benefits

• Prosper in our success with share options, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)