Senior Technical Writer

Summary

Join Global Healthcare Exchange (GHX) as a Senior Technical Writer and contribute to the education of internal and external customers. Reporting to the Director, Product Education, you will develop various technical and user guides, including online help content, user guides, and more. You will interview subject matter experts, utilize MadCap Flare, and collaborate with various teams. The role requires 7+ years of experience, a Bachelor's degree or equivalent, and excellent writing and communication skills. GHX offers a competitive salary and benefits package, including health insurance, 401k matching, paid time off, and education reimbursement.

Requirements

• Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience
• 7+ years of experience in related field
• Excellent writing, editing, and communication skills
• Excellent interviewing skills
• Customer-driven attitude and demeanor
• Proficiency and knowledge of working with various types of systems and system interfaces
• Ability to quickly synthesize new technology and present it in a concise, meaningful manner
• Ability to think independently and solve problems with minimal supervision
• Strong organization, leadership, and project management skills
• Able to work in a team environment with all levels of personnel
• Comfortable learning new systems and system interfaces quickly
• Proficient in MadCap Flare Help authoring tool
• Experience with source control solutions (MadCap Central, Perforce, SourceSafe)
• Proficient in standard Windows-based applications (Word, PowerPoint, Excel)
• Experience with collaboration software (Confluence by Atlassian)
• Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
• Experience with a flowcharts or diagrams tool (Lucidchart, Visio)

Responsibilities

• Exhibits proficiency in writing technical documents, user instructions, data flow diagrams, proposals, and release communications
• Plans, develops, organizes, writes, and edits content for online Help, product guides, job aids, implementation guides, release notes, and web content for internal and external customers
• Assumes responsibility for managing one or more product areas
• Researches and gathers technical and background information for inclusion in product documentation
• Participates in product development and reviews to ensure GHX software products are easy to use
• Contributes to the design of a comprehensive documentation and technical writing program that effectively communicates how to integrate, implement and use GHX solutions
• Conducts needs analysis with internal stakeholders to identify teams’ needs
• Works with technical staff to develop documentation requirements
• Participates in user interface design reviews, as requested
• Manages the translation process for education deliverables, as requested
• Research industry best practices and advise management of process improvements that could save time and money
• Collaborates with internal stakeholders, including product management, implementation and development teams, to ensure a smooth and timely transition of information out to customers
• Leads special projects related to the development of online educational content
• Determines methods and procedures on new assignments and may coordinate activities of other personnel

Preferred Qualifications

• ECommerce or web-based application experience
• Familiarity with web-conferencing solutions like Zoom or GoTo Meeting
• Language translation knowledge (for example, English to German)
• Healthcare industry, supply chain, or purchasing experience preferred but not required

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement