Senior Technical Writer

Summary

Join Procore as a Senior Technical Writer to create and maintain comprehensive product documentation. You will collaborate with developers and stakeholders to produce high-quality tutorials, FAQs, and other learning materials for our construction-focused software. This role requires strong writing skills, technical aptitude, and the ability to adapt to a fast-paced environment. The position is remote-based in Bangalore, India, and offers a competitive benefits package. You will be responsible for ensuring accuracy and consistency in documentation, working with a content management system, and becoming a subject matter expert on the Procore platform. Immediate start is preferred.

Requirements

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism
• 5+ years experience working as a Technical Writer or in a related job role
• Ability to analyze and synthesize complex content
• Excellent writing and proofreading skills
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Ability to write clearly and succinctly for multiple audiences
• Excellent work ethic and strong intellectual curiosity
• Ability to work quickly, efficiently, and handle multiple projects simultaneously
• Desire and ability to innovate and improve upon current processes
• Track record of effective collaboration with various stakeholders in a fast-paced, work environment
• Ability to consider and approach topics of interest in new, fresh and unique ways
• Ability to develop and maintain strong partnerships and networks with others throughout the organization
• Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes
• Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives

Responsibilities

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products
• Test both the product and its documentation for accuracy and consistency
• Work with Stakeholders to set expectations and gather information needed for documentation
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
• Identify problem areas or structural deficiencies and proactively contribute to their improvement
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA)
• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
• Regular communication and synchronization with the Senior Manager of Technical Documentation
• Collaborate closely with internal and external customers to address and resolve specific issues

Preferred Qualifications

Experience creating infographics to more clearly communicate workflow processes and abstract topics

Benefits

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs