ConnectOS is hiring a
Senior Technical Engineer

Summary

The job is for a Level 3 MSP/Technical Engineer in an Australian Managed Services Provider company. The role involves end-to-end project delivery, supporting various technologies within Microsoft Azure, on-premises, and M365 environments, maintaining the expanding Cybersecurity program, and troubleshooting infrastructure issues.

Requirements

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization
• Minimum of 3+ years of experience as level 3 as an MSP/Technical Engineer in a global environment
• Skills/Tools/Technologies needed: experience in end user support, Windows Server, Azure and O365. In depth exposure across technical infrastructure from desktop to server, LAN, WAN, WLAN, firewalls, mail servers, databases, etc

Responsibilities

• End to end project delivery to deploy solutions to customers in the SMB market
• Working with highly experienced solutions experts to maintain best practice environments
• Supporting a combination of servers, desktops and applications within Microsoft Azure, on-premises, and M365 environments
• Delivering the support of Azure, Hyper-V, VMWare, and Citrix infrastructure
• Performing a wide variety of support across many technologies, primarily in the Microsoft ecosystem
• Maintain our expanding Cybersecurity program
• Research and implement fixes for new issues that are outside of the skill level of the Level 1 and 2 tech’s
• Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Centre, email, file shares, and other infrastructure issues
• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Assist helpdesk manager with any technical requests and escalations

Preferred Qualifications

• Experience with cybersecurity products/principles and penetration testing are highly preferred
• Industry experiences working within AU Managed Services Provider Company
• ITIL, Microsoft, Cybersecurity Certifications are desirable

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities