Cryptio is hiring a
Senior Technical Support Engineer

Summary

The job is for a Technical Support Engineer at Cryptio, a remote-first company that provides a crypto back-office platform. The role involves delivering exceptional technical customer support and collaborating with various teams. The requirements include 5+ years of experience in a relevant role, proficiency with programming languages, modern development tools, SQL, Grafana, Zendesk, fluency in English & French, excellent communication skills, quick learning ability, and optional but beneficial qualifications such as interest in the crypto field, prior experience working on finance-related or crypto-related products, and prior experience working in a start-up environment. The benefits include fully-remote work, 25 days paid holiday, pension contributions, private medical insurance, Apple Macbook Pro, $200 workplace budget, and training and development budget.

Requirements

• 5+ years of experience in a relevant role
• Proficiency with a programming language suitable for scripting such as JavaScript, TypeScript, Python, Ruby…
• Proficient with modern development tools (Git, Docker, the CLI…)
• Fluent with SQL (mandatory, we use PostgreSQL)
• Familiar with Grafana (or similar)
• Familiar with Zendesk (or similar)
• Fluent in English & French (mandatory)
• Excellent communication and organisational skills
• Thriving when working with others
• Quick learner

Responsibilities

• Deliver exceptional technical customer support
• Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
• Leverage your technical expertise to implement ‘one time fixes’
• Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
• Contribute to our back office / tooling roadmap
• Advocate Cryptio best practices both internally and externally
• Provide feedback to the Engineering and Product teams, based on customer needs
• Mentor technical support engineers with less experience
• Collaborate with the Technical Support Lead to improve team processes and efficiency

Preferred Qualifications

• Interested in the crypto field (crypto knowledge is NOT mandatory)
• Prior experience working on finance-related products OR crypto-related products, confident with numbers
• Prior experience working in a start-up / fast-paced environment

Benefits

• Fully-remote
• 25 days paid holiday + bank holidays + your birthday off
• 4% pension contributions
• Private Medical Insurance
• Apple Macbook Pro
• $200 workplace budget
• Training and development budget