Expeto is hiring a
Senior Technical Support Engineer

Summary

The job description is for a Senior Technical Support Engineer role at Expeto, a growing distributed team specializing in IoT solutions. The position requires 6+ years of SaaS and Cloud software customer support experience, strong Linux networking knowledge, REST API knowledge, scripting skills, and experience with deploying and troubleshooting highly scalable systems. The role involves providing customer support via email and customer portal requests, performing real-time detection of abnormalities, troubleshooting customer system errors, logging, tracking, responding, prioritizing, and resolving issues, participating in the installation and deployment of Expeto Products and Services, updating support Wiki and knowledge base content, and handling critical issues. The company offers health, vision, dental benefits, holidays, and various supplemental tools as part of its total rewards package.

Requirements

• 6+ years of SaaS and Cloud software customer support experience
• Strong Linux networking knowledge, including supporting Linux based applications
• Extensive Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)
• Experience with deploying and troubleshooting highly scalable systems
• Network troubleshooting and enterprise platform experience

Preferred Qualifications

• Working knowledge of scripting (BASH, Python) is beneficial
• Exposure/understanding of Docker, Kubernetes is a plus
• Exposure/understanding of Mobile Communication (4G/5G SA, LTE, IPX, RAN)

Benefits

• Health, vision, dental benefits
• Holidays and various supplemental tools