Remote Senior Technical Support Engineer

Summary

Join Wasabi's Technical Support Team as a Senior Technical Support Engineer and leverage your AWS storage experience to provide technical leadership in solving complex issues.

Requirements

• Must have hands on experience with AWS S3 Cloud Storage
• Must be AWS Solution Architect Associate Certified
• 8+ years of relevant work experience
• 4+ years of experience in technical support or network operations
• Experience supporting mission critical systems that operate 24x7x365
• Understanding of Backup Software, Applications using APIs & SDKs
• Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS

Responsibilities

• Help our enterprise customers integrate their applications with Wasabi Cloud Storage
• Explore the inner workings of the S3 protocol and its interoperability with Wasabi’s services
• Engage with Wasabi Sales and Development engineers worldwide to enhance Wasabi’s service
• Collaborate with the Support Team members to provide technical leadership