Senior Technical Program Manager

Summary

Join Affirm, a company reinventing credit, as a Technology Operations Lead. You will support strategic planning and streamline processes for building and delivering customer and merchant products. This role involves collaborating with cross-functional teams, implementing metrics and frameworks, training teams on new processes, and managing business operations. You will identify inefficiencies, gather change requirements, and manage risks. The ideal candidate has 5+ years of experience in business operations supporting engineering and product, a strong technical background, and proficiency in low-code AI tools. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending stipends, and competitive time off.

Requirements

• 5 years of proven experience managing business operations supporting Engineering & Product
• Strong technical background with a deep understanding of software development processes
• Proficient in using low-code AI tools and data analysis
• Deep understanding of process improvement methodologies and experience running change programs in a remote friendly environment
• Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field

Responsibilities

• Support complex, multi-disciplinary, and highly visible transformation programs in service of our team’s mission of expanding our consumer product suite and platform capabilities
• Coordinate and collaborate with cross-functional stakeholders across the company (engineering and non-engineering) to support rollout of change initiatives
• Assist with implementation of metrics, processes and frameworks to enable better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
• Train teams on new ways of working while not just navigating change but creating excited around it
• Run business operations efforts, manage CAPEX & capacity planning, communications, and conduct retrospectives
• Partner with cross-functional teams to gather change requirements, identify risks, manage dependencies, and utilize tools and forums to drive clarity and efficiency
• Identify inefficiencies and experiment with new ideas to bring transparency, visibility, and promote accountability across the organization

Preferred Qualifications

• Familiarity with scaled agile practices
• Prior experience in vendor management & FinTech, Payments or Commerce

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Equity rewards
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work