Senior Technical Program Manager

Summary

Join HashiCorp's R&D Operations group as a Senior Technical Program Manager, Product! You will drive operational excellence across our rapidly scaling R&D organization, partnering with Engineering, Product, and Design leaders. This role involves managing complex programs, collaborating across multiple disciplines and geographies, and ensuring the delivery of high-quality products. You will track timelines, manage risks, and coordinate product-specific and cross-product programs. Success requires strong collaboration, communication, and problem-solving skills in a dynamic, largely remote environment. The ideal candidate possesses extensive program management experience, familiarity with HashiCorp products, and a proven ability to navigate complex projects.

Requirements

• 5+ years of experience in an R&D program management role driving projects through full product life cycle
• Familiarity with HashiCorp products
• Knowledge of distributed software architecture and cloud technologies
• Proven ability to creatively solve complicated problems
• Excellent verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects
• Experience in a rapid-growth organization, working cross-functionally with teams delivering enterprise software
• Strong bias for action and an intrinsic ability to deal with ambiguity

Responsibilities

• Track and manage timelines and report status and risks for critical customer escalations, working cross-functionally with stakeholders across the entire organization
• Lead coordination and planning for product-specific and cross-product programs to ensure that the processes run smoothly for the team
• Work closely with leadership teams to drive execution of strategic initiatives, proactively identifying risks & obstacles along with mitigation plans
• Manage the collaboration between engineering, product, design, and other functions by identifying priorities, defining cross-functional milestones, and creating plans
• Work with HCP (HashiCorp Cloud platform) and Security teams to identify product dependencies, drive alignment and interlocks, and track ongoing progress
• Create and manage detailed program plans including scope, dependency, risks
• Own systems for project documentation, status tracking, portfolios, dashboards and communication between project stakeholders to ensure overall program health
• Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams
• Contribute to an environment that's conducive to great execution culture and removes obstacles to project completion
• Work closely with leadership teams and operational teams on priority and productivity process improvements

Preferred Qualifications

• Experience in working with customer issues (though this role is not directly customer facing)
• Experience in managing cross functional responses to customer escalations
• Experience in Cloud computing and familiarity with Cloud computing concepts and terms
• Experience in working with enterprise-level commercial software