Senior Technical Program Manager

Summary

Join Narvar as a Senior Technical Program Manager and own company-wide initiatives, launching customer-facing products, and delivering them in a fast-paced environment. Drive planning and execution of complex cross-team programs, including feature/product development, cloud migration, and infrastructure upgrades. Develop programs to improve engineering productivity and deploy engineering playbooks for distributed teams. This role requires a Bachelor's degree in Technology or Engineering (MBA/Management degree preferred), 10+ years of technical program/product management experience, and a strong track record in software development. You will need strong customer and people empathy, sound judgment, and exceptional analytical skills. Excellent communication skills and experience leading large-scale efforts across multiple teams are essential.

Requirements

• Bachelor's degree in Technology, Engineering
• 10+ years of technical program/product management experience or software engineering, systems engineering experience in a product-focused company
• 3+ years in leading & managing portfolio
• Track record of program management during all phases of software development (microservices, open source custom development) from annual/quarterly planning to kick-off to release planning to GTM/delivery, expertise in working with ambiguity, & ability to give clear directions to teams
• Strong customer & people empathy, sound judgment (balancing short & long-term business needs, trading off between costs, risk, benefits), & obsession with quality, reliability & correctness
• Ability to engage in technical discussions with engineering, product and operational teams and to make technology-related product decisions
• Engineering background and capability to build small tools to automate mundane and repetitive tasks
• Expertise in JIRA customization/automation enhancing progress tracking & reporting
• Ability to identify & drive internal and external process improvements across multiple teams and functions across the organization
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to technology solution design and direction
• Demonstrated experience in 'owning' and driving data-driven decisions (data analysis skills are key for this role)
• Strong written and verbal communication skills, building strong relationships with stakeholders and teams across the organization

Responsibilities

• Drive planning & execution of complex cross-team programs (Feature/product development, cloud migration, infrastructure upgrades, etc)
• Develop and drive programs to improve engineering productivity, effective onboarding, continuous improvements, etc
• Help develop and deploy Engineering playbooks for the distributed teams working in hybrid mode (How we make things, how we operate, and how we function as a team)

Preferred Qualifications

• MBA/Management degree (preferred)
• Experience in eCommerce and SaaS, B2B2C domain
• Coding experience/background

Benefits

• Annual bonus
• Equity
• Benefits