Staff Technical Product Manager

Summary

Join Shippo's R&D team as a Staff Technical Product Manager to lead the strategic roadmap for Tracking, Address, and Reconciliation products. You will ensure APIs meet high quality standards, focusing on clean carrier abstraction, accurate data, and real-time updates. This role requires deep knowledge of parcel carrier data, customer-centric approach, and understanding of customer needs. You will collaborate with engineering teams, research customer pain points, and develop a long-term product roadmap. Success will be measured by customer adoption, business impact, and service quality. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 5+ years of Product Management experience, with a strong emphasis on technical platforms
• 2+ years of experience with external-facing API products
• Strong understanding of system architecture, APIs, and cloud technologies
• 2+ years of experience as a Software Engineer or similar technical role
• Proven track record of delivering great products end-to-end from strategy through execution
• Ability to think strategically, prioritize ruthlessly, and execute methodically
• Excellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels and backgrounds
• Willing to wear many hats and collaborate with all levels of the organization

Responsibilities

• Lead multiple engineering teams to develop enhancements to our tracking, address, and reconciliation products, and deliver with quality
• In partnership with engineering, create and grow a clear abstraction of carrier capabilities
• Research API customers’ pain points and shipping strategies, and classify how our product does or does not meet their needs
• Continuously publish research, including competitor announcements, market analysis and trends
• Develop a long term roadmap for your core product areas backed by the research above
• Collaborate with other product and engineering teams to build high quality, scalable solutions
• Ensure our reconciliation service captures 100% of carrier invoices for Shippo and extend that capability to our customers
• Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges.  Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving
• Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges. Contextualize those insights to determine the most important problems worth solving
• Review and prioritize new capabilities as they become available from carriers, and understand tradeoffs and limitations of how those capabilities could mesh with existing product experience
• Support the engineering team during incidents to confirm what are expected and unexpected product behaviors
• Support the organization in designing the customer experience and impact around feature releases
• Build customer-level and carrier-level insights and analytics off historic data to drive internal awareness of value and future prioritization

Preferred Qualifications

• Experience with eCommerce order fulfillment is a plus
• Experience with parcel carrier integrations is a plus

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
• $153,000 - $207,000 a year