Senior Technical Project Manager

Summary

Join League as a Senior Technical Project Manager and lead multiple complex projects, serving as the primary liaison between partners and League's cross-functional teams. You will collaborate with product, engineering, and client technical teams to develop and document implementation technical requirements. Proactively develop strategic approaches for complex customer projects and manage against them, integrating requirements and timelines into a single program plan. Strong customer-facing communication skills are essential to manage both technical and non-technical client discussions and translate needs into technical requirements. This role requires managing delivery timelines, identifying dependencies and risks, leading client discussions, and building strong client relationships. You will also support testing activities, define release schedules, and lead internal initiatives to improve documentation and processes.

Requirements

• Minimum 8 years in a high-performance account management / implementation capacity; technical or IT account management preferred
• 5+ years experience in software and/or product development environment
• 5+ years of client management responsibilities in delivery role
• Bachelor’s degree or equivalent
• Residence in Western Canada is required
• Ability to work regular Pacific time zone hours required

Responsibilities

• Act as a strategic and trustworthy partner between your client and League
• Demonstrate core problem solving skills to support the delivery of a successful implementation and product development in spite of some uncertainty
• Responsible for leading technical workstreams to gather client requirements (e.g. Configuration, Testing, Data and Partner Integrations, Devices, Infrastructure, Security)
• Collaborate with Product and Engineering to align clients’ requirements to the product vision and technical capabilities and propose creative solutions to mitigate risks
• Collaborate with Product, Engineering, and other project managers during an implementation to create a single program plan across all League workstreams
• Manage and report on the delivery timeline within the overall program plan and collaborate with client IT teams on how it will be completed and by whom
• Responsible for understanding the critical aspects of the delivery scope to identify key dependencies and potential risks across multiple projects
• Lead client discussions on implementation and/or project activities and working with Strategy Lead to manage key stakeholder relationships
• Supports testing activities across the implementation lifecycle
• Works with product and engineering to define and manage the release schedule across the client implementation
• Skilled in project management practices and tools and are able to coach others
• Ability to build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded
• Identify, communicate and escalate barriers to project and client success
• Lead internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model
• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

• 5+ years of project management experience preferred
• Experience in the healthcare, technology or healthcare IT company preferred
• Completed or working towards the completion of the PMP certification preferred