Senior Technical Success Manager

Summary

Join Snyk as a Senior Technical Success Manager (TSM) to empower customers in securing their Software Development Life Cycle (SDLC) and DevSecOps transformations using the Snyk Platform. You will build trusted relationships with customer leaders, design customized onboarding programs, and mobilize resources to overcome adoption barriers. This role involves advocating for customer needs across various internal teams, facilitating business review meetings, and identifying expansion opportunities. The position requires 5+ years of customer-facing experience with advanced technologies, experience with enterprise customers in EMEA, and a working knowledge of developer or application security tools. The ideal candidate will have a developer background, experience leading transformation projects, and a Bachelor’s Degree.

Requirements

• 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
• Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in EMEA
• The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g., GitHub, Jira, Jenkins, VS Code, Docker, Kubernetes) and cloud environments
• Exceptional organization and time-management skills and the ability to effectively manage competing priorities
• Effective and influential communication skills with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• The ability to thrive in a collaborative, fast-paced environment as part of a results-oriented team

Responsibilities

• Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
• Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
• Designing and executing customized onboarding programs to help customers achieve their security program goals through the use of Snyk’s suite of products
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Preferred Qualifications

• Have a developer background or any kind of experience with coding
• Have prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Have a history of problem solving and innovation developing technology programs and working across customer organizations
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience

Benefits

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances