Senior Manager - Technical Account Management

Summary

Join Axonius's rapidly growing team as a Senior Manager of Technical Account Management (TAM)! Lead and mentor a team of TAMs in the EMEA region, ensuring customer success and maximizing their Axonius investment. Collaborate closely with strategic customers, building strong relationships and translating complex technical issues into actionable solutions. Guide your team in sharing best practices, managing major incidents, and exceeding customer expectations. The ideal candidate is a team player with excellent communication and collaboration skills, capable of quickly learning new technologies and efficiently managing their time. Some travel and after-hours availability may be required.

Requirements

• 8+ years relevant work experience in one or more of the following: Technical Account Management ,Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development
• Worked within a SaaS organisation
• Experience leading a team of TAM's in the enterprise software space, providing direct oversight to engagement deliverables and overall health, as well as direct alignment to customer executive stakeholders
• Experience in dealing with large, complex, distributed systems scale business
• Comfortable in dealing with IT systems that support end-to-end business processes across the customers’ value chain
• Large scale implementation experience with complex solutions environments
• Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
• Ability to prioritise, multi-task, and perform effectively under pressure
• Aptitude for both analysing technical concepts and translating them into business terms and for mapping business requirements into technical features
• Strong knowledge of business processes (Sales, Service, Marketing, Support), business applications, and automation
• Thorough familiarity with the database, application, and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
• Knowledge of the software development process and of software design methodologies (coding experience useful, but not required)

Responsibilities

• Lead teams of TAMs, ensuring the success of their customers and the growth and nurturing of their careers
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Axonius
• Become a trusted advisor with both key business and technical decision-makers
• Guide the team on identifying key industry business process areas for opportunity to use the Axonius platform
• Lead the maturing of our Business/Health Review program and providing relevant technical recommendations on solutions specific to customers’ business needs
• In support of the overall Customer Success strategy, monitor and identify trends in Axonius adoption and utilisation, use case development and value tracking, using this data to get ahead of and prevent churn
• Proactive liaison and focal point for the TAMs into additional Axonius teams including Product and Technical Support Team, to address product feature/technical hurdles
• Ensure proactive communications in the event of a service degradation or disruption
• Provide timely account or issue executive-level summary status reports both internally and to the customer
• Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions
• Drive the TAM team in working closely with sales to identify additional opportunities for Axonius products and growth in customer environments
• Forecast team needs and growth as the company continues to scale

Preferred Qualifications

• Front line consulting leadership and people management experience is highly preferred
• Enterprise architecture experience is a plus
• Deep technical knowledge and implementation experience with endpoint, network, SIEM and cloud security tools
• Prior experience leveraging the Axonius platform
• Experience working in a previous fast paced and rapidly growing organisation
• Experience of the cyber security marketplace
• Bilingual is a plus