Senior Technical Program Manager

Summary

Join iHerb as a Senior Program Manager and lead the implementation of SAP Order to Cash (OTC) solutions to enhance operational efficiency. You will develop and execute a comprehensive SAP implementation strategy, lead cross-functional teams, manage stakeholder relationships, and oversee project budgets and timelines. This role requires strong program management skills, experience with SAP ERP and related technologies, and the ability to work effectively in a fast-paced environment. You will mentor project teams, drive change management initiatives, and ensure on-time and within-budget delivery. The ideal candidate possesses international experience and a proven track record of success in a matrix organization. This position offers the opportunity to contribute significantly to iHerb's strategic goals and further the maturity of the iHerb PMO.

Requirements

• High-level knowledge of SAP ERP landscape and architecture in terms of inbound/outbound SCM processes, interfaces, iPaaS, middleware integration and data flows between E-commerce portal, SAP, WMS, IBP, Ariba and TM systems
• Experience using tools such as Jira, Confluence, MS Project, Asana, Google Workspace, diagramming tools (e.g. LucidChart/LucidSpark)
• Ability to discuss and facilitate technical issues with software developers and business stakeholders
• Effectively taking notes, documenting decisions, outcomes, and risks are paramount for succeeding in this role
• 10-12 years years in combination of professional Program Management experience in S/4 HANA preferably in using SAP Activate Agile methodology
• Experience developing and delivering on program milestones with internal and external stakeholders
• Demonstrated ability to manage multiple complex programs and competing priorities in an ever changing environment
• End-to-end mindset, big picture view of problems on hand from Enterprise perspective
• Ability to operate and thrive with partial information and ambiguity
• Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes
• Passionate self-starter, decisive and able to move with speed to implement ideas
• Action and results oriented mentality and ability to problem-solve using creative thinking and innovation
• Excellent communication and ability of negotiating & prioritizing changes from end users
• Demonstrated ability to work independently and autonomously using data to guide decisions
• Well versed with handling all sorts of project impediments and blockers
• Change management skills of influencing network of stakeholders
• Generally requires 10-12 years of experience in program management in a fast-moving environment
• PMP And/Or Agile Certifications required
• Bachelor’s Degree required

Responsibilities

• Develop and execute a comprehensive SAP implementation strategy that aligns with iHerb’s business objectives and IT Estate modernization goals
• Lead cross-functional teams across the project lifecycle, from planning and design to implementation and post Go-Live support, ideally through applying PMI methodology
• Manage stakeholder relationships with Business, IT and SI partner, ensuring clear communication, risk evaluation, expectation settings, and alignment across all levels of the organization
• Discover and analyze requirements for fit-for-purpose as well as adherence to business objectives and consistency, challenging positively as appropriate
• Oversee the project budget, timelines, and resources, ensuring the program is delivered on time, within scope, and budget
• Provide leadership and mentorship to project teams, fostering an environment of continuous improvement and excellence
• Partner with Organizational Change Manager to drive change management initiatives to ensure business readiness, smooth adoption and minimize disruption to the business
• Dive into the details of specific needs of each work stream to ensure high-quality, on-time execution
• Provide techno-functional oversight for integration of SCM & FI technology processes during SAP implementation
• Think locally, globally and cross-functionally in order to identify project dependencies and its impact on SCM related upstream and downstream processes, primarily related to SAP , WMS, TMS , O2C, Ariba, IBP and other third party systems in general
• Proven success working in a matrix organization with technical, non-technical teams and SI partners
• Define and implement best practices around quantitative and qualitative reporting such as: velocity, status updates, progress/percent complete
• Define and implement best practices around waterfall and agile methodologies to enable continuous delivery of value
• Finalize all activities across the programs to formally close and hand over the project, ensuring project documents are approved, completed, maintained and stored appropriately as per compliance and IT audit requirements
• Responsible for quarterly and longer term roadmapping utilizing tools such as Jira Plans (formerly known as Advanced Roadmaps)
• Work as a liaison on behalf of IT team to remove blockers during project implementation
• Leverage the iHerb PMO framework and best practices
• This role is expected to evangelize the value of effective program management by mentoring and guiding team members on use of the iHerb PMO processes and best practices
• This role is also expected to further the maturity of the iHerb PMO by identifying necessary process improvement and bringing to bear their experience

Preferred Qualifications

• The ideal candidate has international experience, understanding the nuance of effectively driving outcomes and building trusted relationships in a global business model
• SAP Activate knowledge beneficial

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies
• Employees will enjoy paid holidays throughout the calendar year
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies