Snowplow is hiring a
Senior Technical Support Engineer in United States

Summary

The job is for a Senior Technical Support Engineer at Snowplow, a data creation company. The role involves providing technical support to customers, identifying and implementing improvements in monitoring systems, maintaining customer deployments, managing infrastructure, optimizing for cost and performance, and working closely with other engineering teams. The position is remote but specifically looking to hire on the West Coast in California or Washington State.

Requirements

• Someone who loves to solve problems. All day. Every day.. From the comfort of your own home, or from wherever in the world you want to work
• Someone who can talk to customers.. Even more, you can help customers with complex technical issues, but with buckets of empathy
• An analytical mind, who is absolutely unfazed by problems they don’t understand.. Our product is technically complex. You’ll be learning every single day

Responsibilities

• Working directly with customers, taking the lead on best-practice architecture and management
• Identifying and implementing improvements in our 24x7 monitoring suite
• Maintaining our customer deployments; managing infrastructure; optimising for cost and performance
• Infrastructure setups and shutdowns
• Streamlining and reducing human-in-the-loop processes
• Work closely with our SRE and other Engineering teams to get the right work in the right teams: shifting left or right as appropriate

Preferred Qualifications

• You’re calm in a crisis.. You’re flexible. You cut through the noise and spot the priorities
• You’d jump all over a JavaScript problem
• You’re clued-in on cloud technologies like AWS and GCP
• You’re qualified.. You might have a Computer Science or data-related degree, or top marks from a coding boot camp, or you can demonstrate that level of knowledge

Benefits

• Salary range between $70,000 - $80,000 + share options
• Flexible working
• A generous holiday allowance no matter where you are in the world
• 401k
• Medical, dental and vision insurance
• Short & long term disability insurance
• MacBook and home office equipment allowance
• Fun office with regular socials and all the snacks and drinks you can manage
• 1 week of volunteering a year for a cause you feel passionate about
• Enhanced maternity, paternity, shared parental and adoption leave