Truffle Security is hiring a
Senior Technical Support Engineer

Summary

TruffleHog is a popular open source tool used by security researchers to find leaky API keys. The company, Truffle Security Co, is hiring a Senior Technical Support Engineer to join their team and help ensure customer satisfaction and success. The ideal candidate will possess strong communication skills, both written and verbal, along with a solid technical background, specifically in Go-lang and experience working in a GCP environment.

Requirements

• Can verbally communicate well with customers
• Strong written communication skills and verbal
• Needs to be able to write good documentation
• Engineering skills (Go) with the ability to fix some low hanging fruit / help the engineering support team with little things
• Very organized with attention to detail - can see tickets from creation to completion and follow through on all items

Responsibilities

• Serve as a product expert throughout the customer journey, sharing extensive knowledge of our product’s code base and logs, and utilize this knowledge to replicate and troubleshoot technical customer issues within their environments
• Act as the customer advocate, assisting in prioritizing frequent feature requests from our customers in collaboration with our product and engineering teams
• Manage support cases to ensure proper documentation, tracking, and timely follow-ups through to resolution
• Identify and resolve bugs by working closely with the engineering team, providing detailed information and ensuring timely bug fixes
• Deliver best-in-class technical support by contributing to our knowledge base, crafting technical documentation, and helping develop integrations between tools and features
• Cultivate strong, trusted relationships with key leaders within our customers' engineering and security departments

Preferred Qualifications

Prior experience troubleshooting live with customers would be a plus

Benefits

• Competitive compensation and equity package
• 401(k) with 6% company match
• Flexible paid time off
• Commitment to building a culture of mentorship, equity, and psychological safety
• Medical, dental, and vision coverage
• 80% Premium coverage for employees & their dependents
• Remote work annual stipend
• $3,000/year We want you to be comfortable working remotely
• Health & wellness stipend
• $1,200/year Maintaining your physical, mental, and emotional well-being is foundational to doing your best work
• Learning & development annual stipend
• Adopting a growth-mindset allows you to grow professionally and personally
• $2,400/year Experimentation paves the way for innovation, and allows us to learn and grow ourselves and our product
• Company off-sites! We’re 100% remote with no office, but won’t let that stop us from working closely together. Destinations have included Hawaii, Cabo, Savannah, and the Rocky Mountains