Senior Technical Trainer

Summary

Join Amplitude's Customer Education team as a Senior Technical Trainer and empower customers to maximize the value of our products. You will deliver engaging training sessions in various formats, tailoring learning experiences to diverse skill levels. You will master Amplitude's product suite, collaborate globally with the Education team, support internal enablement, and work cross-functionally with customer-facing teams. The ideal candidate possesses excellent communication and presentation skills, a knack for self-directed learning, and 2-3 years of experience delivering training in a SaaS environment. This role requires hands-on experience with product analytics platforms and involves 50-60% regional travel with occasional global travel. Amplitude offers a competitive compensation and benefits package, including excellent medical, dental, and vision insurance, flexible time off, generous stipends, excellent parental benefits, and mental health and wellness benefits.

Requirements

• Have excellent communication and presentation skills with the ability to explain complex concepts clearly
• Are dynamic and enthusiastic , building strong interpersonal connections
• Have a knack for self-directed learning and thrive in analytical problem-solving
• Can prioritize effectively , managing multiple projects and tasks simultaneously
• Are organized, methodical, and detail-oriented
• Bring 2-3 years of experience delivering training , preferably in a SaaS environment
• Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics
• Can travel 50-60% within the region, with occasional global travel

Responsibilities

• Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams
• Tailor learning experiences : Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users
• Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively
• Collaborate globally : Partner with the global Education team to shape training content and share insights from live engagements
• Support internal enablement : Provide product training for Amplitude team members as needed
• Work cross-functionally : Partner with customer-facing teams and account stakeholders to ensure a seamless training experience
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching)

Preferred Qualifications

• API Configuration
• SQL
• Google Analytics
• Google Tag manager

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)