Consultant

Summary

Join Legion's mission to transform hourly jobs into rewarding careers. As a Consultant, you will be instrumental in guiding clients through the implementation of our innovative workforce management solutions. This individual contributor role demands expertise in configuring, testing, and delivering the system, while also providing comprehensive customer training. You will collaborate with senior consultants and solution architects to design optimal solutions, manage customer expectations, and ensure seamless adoption of the Legion platform. Success in this role requires a customer-centric approach, strong communication skills, and a deep understanding of workforce management principles. You will also be responsible for identifying and resolving bugs, recommending best practices, and staying abreast of industry trends.

Requirements

• Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves
• Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
• 2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Retail and/or Workforce Management Experience
• Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

Responsibilities

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Facilitate thorough discovery and data gathering sessions with customers
• Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
• Define, manage, and deliver on customer expectations throughout the implementation process
• Configure Legion products according to the solution blueprint, updating design documents as-needed
• Thoroughly test configured system via both unit testing and end to end system testing prior to delivering
• Provide configuration reviews and configuration knowledge transfers to customer
• Deliver live customer training for areas such as train the trainer for administrators and store managers
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Assist customers with software testing along with roll out activities such as data loads and system initialization
• Develops long lasting relationships
• Actively set and manage expectations
• Continually acquires knowledge about our customers and solutions to grow adoption
• With occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem solving
• Be familiar with compliance and labor laws and how they impact customers
• Understands flexibility and learning how to prepare when needs change
• Identifies and documents requirements and processes
• Seeks guidance on aspects of requirements that are out of immediate scope
• Identifies business process improvements
• Identifies noticeable use cases
• Learning to understand and prevent scope creep
• Takes ownership of configuration tasks assigned within the implementation project plan
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Identify, report and prioritize bugs & enhancements
• Gain and maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

Preferred Qualifications

• 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Workforce management planning experience in a retail environment

Benefits

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
• 401k plan
• Discretionary Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion