Remote Senior Training Leader

Summary

Join InDebted as a Senior Training Lead to drive and elevate our training programs, leveraging your experience in training development and leadership.

Requirements

• 3-5+ years of experience in training development and leadership, particularly in customer service environments
• Extensive experience in training across various channels, including voice
• Deep understanding of instructional design, training management, and program evaluation
• Proven ability to lead and mentor a team of training professionals
• Strong organizational, strategic planning, and leadership skills

Responsibilities

• Lead and oversee all aspects of training sessions, workshops, and seminars
• Direct onboarding, refresher training, and specialized sessions based on feedback
• Assess and enhance learner performance through detailed feedback
• Create presentations for weekly huddles
• Ensure training programs thoroughly cover different channels, including voice
• Proactively identify knowledge gaps and develop strategic training programs
• Collaborate with Subject Matter Experts and departments to design and implement learning solutions
• Apply advanced instructional design theories and methods to create high-impact training materials
• Evaluate and refine training effectiveness using various assessment methods
• Track training rollouts, conduct in-depth quality audits, and implement improvements
• Oversee training tickets, ensuring timely and effective responses
• Handle complex process-related inquiries and collaborate with departments to resolve issues
• Respond to on-demand requests for training reports and documentation
• Conduct trainer observation sessions and provide high-level feedback

Benefits

• Flexible working
• Flexible paid leave
• Uprise (EAP Provider)
• Remote work set-up with a budget of AUD $750 (or local equivalent)