Remote Senior Practice Leader

Summary

Join Cloudflare's growing team as a Practice Leader for our product portfolios: Application Services, Professional services to help build a better Internet.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field
• Minimum of 8 years of experience in professional services, project management, or a customer-facing role
• Strong understanding of the professional services landscape, including both internal and partner-provided services
• Excellent Prior work experience as a Product Manager, Practice Manager
• Knowledge and familiarity with the Software Development Life Cycle
• Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
• Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
• Proven ability to effectively interact with and influence senior executives and team members
• Communication, negotiation, and interpersonal skills
• Experienced in giving and receiving constructive feedback
• Ability to thrive in a fast-paced, unpredictable environment
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Experience with Jira and Salesforce (or similar CRM tool) is a plus
• Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus
• Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries

Responsibilities

• Act as a product manager of professional services specifically in: Network Services; Zero Trust; and Application Services
• Prioritizes and executes on building offerings based on alignment with strategic vision
• Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions
• Execute on building PS offerings based on direction from Leadership
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators
• Leads effort to create and maintain selling and delivery enablement
• Creates service offerings that are in-line with quick wins
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings
• Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice