Senior Trial Success Manager

Summary

Join Samsara as a Senior Trial Success Manager and play a pivotal role in driving trial conversion and sales success within the Enterprise Sales segment. You will develop and execute customized trial plans, working closely with sales, customer success, and cross-functional teams. This high-profile role requires expertise in project management, change management, and communication strategies. You will act as a subject matter expert, lead internal strategy sessions, and ensure timely communication with stakeholders. The position is open to US-based candidates outside of specific metro areas. Samsara offers a competitive compensation package and benefits.

Requirements

• 6+ years of experience in a client-facing role working with larger, Enterprise clients - strategic consulting, account management, project management, sales; SaaS or technology experience preferred
• Bachelor’s degree required
• Strong project management experience (PMP certification is a plus)
• Expertise in change management, communication strategies, risk management, and coaching techniques
• Strong organizational skills with the ability to multitask, prioritize effectively, and manage urgent requests. Experience managing stakeholders across cross functional teams, building processes and driving impact/results
• Exceptional verbal and written communication skills to convey complex ideas concisely
• Technical aptitude and experience with CRM and project management tools
• Adaptability and flexibility to navigate dynamic and fast-paced environments
• Problem-solving mindset with a focus on delivering results
• Strong quantitative, communication, and presentation skills
• Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment

Responsibilities

• Develop Trial Project Plans customized to the prospect’s specific needs, partnering with the Samsara account team and clients to establish success criteria, trial scope, etc for each trial
• Hold internal and external teams accountable to the end-to-end trial project plan, ensuring milestones, deadlines, etc are met
• Act as a subject matter expert on topics such as change management, communication strategy, risk mitigation, and coaching techniques
• Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial, coordinate leadership support asks, and more
• Coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial
• Communicate updates on major milestones, keeping internal and external stakeholders informed of progress and trial outcomes
• Create tailored meeting content for key trial milestones and ad hoc engagements as needed
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale

Preferred Qualifications

• Sales experience closing business with large Enterprise organizations
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Proven experience managing and leading proof-of-concept, proof-of-value, or trial processes in software or hardware

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund