Senior User Experience and Analytics Lead

Summary

Join us in making a real impact as our Senior User Experience and Analytics Lead, where you'll bridge digital design and analytics to craft intuitive experiences within Risk Ripple Analytics.

Requirements

• Experience: 5+ years in digital product design, UX/UI design, or web design, with a strong focus on user-centered design and experience optimization
• Technical Skills: Proficient in digital analytics tools (Google Analytics and Pendo) and skilled with design platforms (Figma, Sketch, and Adobe XD or similar for wireframing, prototyping, and creating high-fidelity markups); well-versed in design principles (layout, typography, prototyping, creating high-fidelity markups), and experience in user research and usability testing for data-driven products
• Core Competencies: You have a deep understanding of user experience design, design thinking, and human-centered principles, with strong problem-solving skills focused on usability and performance. You are a team player with excellent communication skills, you collaborate well with cross-functional teams, are detail-oriented, organized, and effectively manage multiple projects in a fast-paced environment

Responsibilities

• Design Deliverables: Producing wireframes, mockups, prototypes, and user flows for Risk Ripple Analytics
• Experience Optimization: Developing strategies to optimize user experience and integrate feedback for continuous improvement
• Engagement Analysis: Analyzing engagement metrics and mapping user journeys to enhance satisfaction and PES
• Industry Trends: Staying informed on UX/UI and digital experience trends to keep Risk Ripple Analytics competitive
• Digital Strategy: Leading digital experience design and analytics strategy for Risk Ripple Analytics to drive PES
• Design Thinking: Applying a design thinking approach for intuitive, user-centered interfaces and interactions
• User Research: Conducting user research and behavior analysis with web/product analytics tools (Pendo)
• Stakeholder Collaboration: Collaborating with stakeholders to align business goals and user needs into actionable requirements
• Product and Marketing collaboration : Align on adoption objectives to ensure product design is in support of those objectives
• Engineering Handoff: Delivering designs and requirements to engineering via Jira tickets, in coordination with product specs

Benefits

• 401(k) with matching
• Flexible paid time off