Remote Senior User Experience Researcher

Summary

The job description is for a User Experience Researcher at Demandbase, responsible for conducting various research methods to understand user needs and improve products. The position offers a compensation range of $140,000 - $175,000 and requires 5-7 years of experience in UX research in a B2B/SaaS environment.

Requirements

• 5-7 years of experience in user experience research in a B2B/SaaS environment
• Extensive experience with qualitative and quantitative research methods
• Strong understanding when and how to apply different research methods
• Proven experience turning research findings into actionable user-centered design and product goals
• Experience working in a Lean UX / Agile environment
• Experience working with a geographically distributed team

Responsibilities

• Scoping, leading and executing mixed-method studies (including interviews, participatory design, concept validation, usability testing, and surveys) for both foundational and tactical projects
• Driving the Critical User Journey (CUJ) framework to align company goals against product features in a measurable way and identify key usability needs
• Managing and innovating on the Demandbase Research Panel and all aspects of recruiting
• Guiding and educating Product Designers, Product Managers, Engineers and other stakeholders in creating actionable research questions
• Analyzing and presenting research findings to stakeholders and across the company in a way that inspires action
• Advocating for and driving rigor and creativity in best-practice research processes
• Collaborating with other internal teams and programs (Support, Customer Success, Voice-of-the-Customer, etc) to leverage their customer insights

Preferred Qualifications

• Master’s degree in Human-Computer Interaction
• Experience presenting at UX conferences
• Experience facilitating customer workshops
• Strong quantitative/statistical knowledge and skill

Benefits

• Options for up to 100% paid Medical and Vision premiums for employees
• A flexible PTO policy
• No internal meetings Fridays
• Access to Modern Health and other mental wellness resources
• 8 paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving)
• 401(k), short-term/long-term disability, life insurance, and other great benefits