Remote Senior User Experience Researcher

Summary

Join us at Demandbase as a User Experience Researcher to help understand user needs, motivations, and behaviors. You will design studies and solicit feedback from internal and external users through testing and customer behavior research that will drive the design and improvement of our suite of products.

Requirements

• 5-7 years of experience in user experience research in a B2B/SaaS environment
• Extensive experience with qualitative and quantitative research methods
• Strong understanding when and how to apply different research methods
• Proven experience turning research findings into actionable user-centered design and product goals
• Experience working in a Lean UX / Agile environment
• Experience working with a geographically distributed team

Responsibilities

• Scoping, leading and executing mixed-method studies (including interviews, participatory design, concept validation, usability testing, and surveys) for both foundational and tactical projects
• Driving the Critical User Journey (CUJ) framework to align company goals against product features in a measurable way and identify key usability needs
• Managing and innovating on the Demandbase Research Panel and all aspects of recruiting
• Guiding and educating Product Designers, Product Managers, Engineers and other stakeholders in creating actionable research questions
• Analyzing and presenting research findings to stakeholders and across the company in a way that inspires action
• Advocating for and driving rigor and creativity in best-practice research processes
• Collaborating with other internal teams and programs (Support, Customer Success, Voice-of-the-Customer, etc) to leverage their customer insights

Preferred Qualifications

• Master’s degree in Human-Computer Interaction
• Experience presenting at UX conferences
• Experience facilitating customer workshops
• Strong quantitative/statistical knowledge and skill

Benefits

• Up to 100% paid Medical and Vision premiums for employees
• Flexible PTO policy
• No internal meetings Fridays
• Access to Modern Health and other mental wellness resources
• Eight paid holidays
• Two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving)
• 401(k)
• Short-term/long-term disability
• Life insurance