Senior User Researcher

Summary

Join Tide's Partner Credit Services team as a Senior UX Researcher to lead end-to-end research projects within the credit market. You will deliver high-quality studies to enhance user experience and drive business growth, working with product stakeholders and the design team. This hands-on role involves fieldwork, data analysis, and consulting with business partners. You will collaborate with designers, developers, and product teams to build a world-class financial platform. Tide offers a flexible workplace model supporting both in-person and remote work, fostering a strong sense of community through regular in-person gatherings. The company champions diversity and inclusion, creating a transparent and inclusive environment.

Requirements

• 4+ years of experience with diverse research methods, particularly in product environments
• Strong skills in designing experiments, studies, and research questions
• Proficient in behavioral analysis, data collection, and moderation across contexts
• Skilled at analyzing quantitative and qualitative data, with expertise in data visualization
• Creative and innovative in developing and refining research methodologies
• Familiarity with Jobs-To-Be-Done research and ability to guide teams in its application
• Adept at producing compelling reports and presentations
• Skilled at working with diverse teams in fast-paced environments
• Effective at managing stakeholders and aligning research to company objectives
• Strong project planning and resource management skills, including balancing priorities and aligning with business goals
• Expertise in facilitating collaboration and guiding non-experts in research processes
• Strong communication skills, including workshop planning and facilitation

Responsibilities

• Planning and running research activities as a hands-on practitioner
• Working with business stakeholders to scope and prioritise research requests in line with company planning
• Consulting on a variety of user research methods across the business and within your product area
• Conducting moderated studies to get a detailed understanding of customer needs
• Applying both qualitative and quantitative methods as appropriate as well as advising others on when to use each
• Analysing data from fieldwork and making recommendations
• Managing external agencies for participant recruitment purposes
• Working with teams to help identify user driven innovations and improvements
• Adhering to and advocating for top quality standards and best practices in user research
• Collaborating with a variety of stakeholders to synthesize business insights
• Supporting design leads and product teams as a trusted advisor on all aspects of research
• Defining standards and best practices in user research
• Democratising research practices and self-service approaches to empower Tideans to conduct their own research
• Keeping abreast of research trends and developments
• Presenting project findings to the wider business

Preferred Qualifications

• Background in Sociology, Psychology, Anthropology, HCI, or similar fields is a plus but not required
• Experience working with digital product teams, especially in start-ups or scale-ups
• Experience in retail banking or retail financial services is advantageous

Benefits

Flexible workplace model that supports both in-person and remote work