Senior User Researcher

Summary

Join Tide's Partner Credit Services team as a Senior UX Researcher to lead end-to-end research projects within the credit market. You will deliver high-quality studies to enhance user experience and drive business growth. This hands-on role involves fieldwork, data analysis, and consulting with business partners. You will collaborate with designers, developers, and product teams to build a world-class financial platform. The ideal candidate possesses 4+ years of experience with diverse research methods and strong skills in designing experiments and analyzing data. Tide offers a flexible workplace model supporting both in-person and remote work, along with various benefits.

Requirements

• Have 4+ years of experience with diverse research methods, particularly in product environments
• Possess strong skills in designing experiments, studies, and research questions
• Be proficient in behavioral analysis, data collection, and moderation across contexts
• Be skilled at analyzing quantitative and qualitative data, with expertise in data visualization
• Be creative and innovative in developing and refining research methodologies
• Have familiarity with Jobs-To-Be-Done research and ability to guide teams in its application
• Be adept at producing compelling reports and presentations
• Be skilled at working with diverse teams in fast-paced environments
• Be effective at managing stakeholders and aligning research to company objectives
• Have strong project planning and resource management skills, including balancing priorities and aligning with business goals
• Have expertise in facilitating collaboration and guiding non-experts in research processes
• Have strong communication skills, including workshop planning and facilitation
• Have a passion for self-improvement and engagement with the research community
• Have a thirst for knowledge and innovative thinking
• Be comfortable navigating ambiguity and setting clear direction

Responsibilities

• Plan and run research activities as a hands-on practitioner
• Work with business stakeholders to scope and prioritize research requests in line with company planning
• Consult on a variety of user research methods across the business and within your product area
• Conduct moderated studies to get a detailed understanding of customer needs
• Apply both qualitative and quantitative methods as appropriate as well as advising others on when to use each
• Analyze data from fieldwork and make recommendations
• Manage external agencies for participant recruitment purposes
• Work with teams to help identify user driven innovations and improvements
• Adhere to and advocate for top quality standards and best practices in user research
• Collaborate with a variety of stakeholders to synthesize business insights
• Support design leads and product teams as a trusted advisor on all aspects of research
• Define standards and best practices in user research
• Democratize research practices and self-service approaches to empower Tideans to conduct their own research
• Keep abreast of research trends and developments
• Present project findings to the wider business

Preferred Qualifications

• Have a background in Sociology, Psychology, Anthropology, HCI, or similar fields
• Have experience working with digital product teams, especially in start-ups or scale-ups
• Have experience in retail banking or retail financial services

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Family-Friendly Leave (according to statutory)
• Personal L&D budget in the amount of 500 EUR per year
• Work from home budget to set up your space
• Mental wellbeing platform Plum
• WFH equipment allowance
• Share options