Senior UX Designer

Summary

Join Roadie, a leading logistics and delivery platform, as a Senior UX Designer and play a crucial role in shaping the user experience of the Roadie Driver app. Collaborate with cross-functional teams to design, develop, and implement research-driven mobile experiences. This position offers a high degree of autonomy, allowing for strategic guidance and self-directed decision-making. You will contribute to UX excellence, empowering drivers with control over their work. The role involves leading projects, mentoring fellow designers, and staying ahead of industry trends. Roadie offers a competitive compensation package and numerous benefits.

Requirements

• 5+ years of experience in user experience/product design across various platforms, including web, iOS, and Android
• A strong curiosity and passion for problem-solving
• The ability to self-manage and lead projects with minimal oversight, ensuring adherence to proper design and research processes
• A unique ability to solve open-ended problems with simple and engaging solutions
• Mastery of the end-to-end UX process - from identifying customer needs and pain points to delivering exceptional customer experiences
• Strong visual design competency and product thinking for mobile-centric experiences
• Proficiency in Figma, with the ability to create complex components and prototypes
• A systems thinking approach, with the capability to connect insights across the entire Roadie ecosystem
• Highly developed communication, critical thinking, problem-solving, and analytical skills; able to rapidly ideate and articulate design concepts
• The ability to clearly present design concepts to stakeholders and to incorporate feedback to refine the user experience
• A portfolio that demonstrates excellent visual craft and systematic thinking

Responsibilities

• Collaborate with cross-functional teams, including product, engineering, and data science, to collect requirements and convert them into detailed design specifications and documentation
• Conduct both quantitative and qualitative research, using insights to guide design decisions, inform product strategy, and measure the impact of UX enhancements
• Create compelling narratives that highlight user challenges and opportunities for product development, utilizing real data, industry insights, and user feedback
• Develop wireframes, prototypes, high-fidelity mockups, and interaction flows to effectively communicate design concepts
• Ensure all designs comply with WCAG accessibility standards to ensure usability for individuals with diverse abilities
• Present design concepts and their rationale to stakeholders, advocating for the importance of user-centered design
• Provide feedback, mentorship, and guidance to fellow UX designers, fostering a culture of learning and growth within the team
• Support the creation, maintenance, and evolution of Roadie's Baseline design system
• Contribute to the continuous improvement of the UX team’s processes, frameworks, and culture, ensuring alignment with established protocols
• Stay ahead of industry trends, tools, and emerging technologies, and apply this knowledge to improve the product and design practices

Preferred Qualifications

• Experience in logistics and/or Gig economy
• Experience in mentoring/coaching other designers

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore