Senior UX Manager

Summary

Join Thorn, a nonprofit dedicated to defending children from sexual exploitation and abuse, as a Senior UX Manager. In this role, you will lead user experience strategy and execution across multiple market segments, conduct user research, and formulate future state strategies. You will also shape product experiences, drive competitive analysis, and lead the development of user-centered design tools. You will communicate design concepts effectively, continuously improve UX strategies, and translate insights into scalable design solutions. The position requires collaboration with various teams and leveraging data for continuous improvement. This remote-first role offers a competitive salary and a comprehensive benefits package.

Requirements

• Passion, humility, positive attitude, mission-driven, relationship builder, customer savvy, and self-directed with commitment to putting the children we serve at the center of everything you do
• 8+ years of experience scaling cohesive user experience across complex products and portfolios
• A problem solver who is entrepreneurial, collaborative, and humble; can deliver beautifully designed, leading-edge experiences under tight deadlines, with demonstrated proven expertise
• A portfolio which highlights strong understanding of UX design including but not limited to: user flows and translating customer research, analytics, and insights into wireframes and high-fidelity designs
• Experience collaborating with product managers, engineers, researchers, and marketers
• You see beyond individual screens—understanding how design shapes the broader experience, even when your scope is focused on the user interface
• Excellent communication and influencing skills, with a proven ability to align cross-functional teams around complex UX strategies and decisions
• Proficient in design and prototyping tools such as Figma
• Experienced in Agile, lean, and systems thinking, with a track record of applying these approaches to drive impactful UX outcomes
• Communicates clearly and persuasively across teams and levels, simplifying ambiguity and driving alignment in a remote, distributed environment
• An AI enthusiast who is comfortable using the technology for continuous operational improvement

Responsibilities

• Lead user experience strategy and execution across multiple market segments for UI and API based products while considering the broader customer experience
• Lead user research strategies to uncover needs and test concepts, using findings to influence both product vision and iteration
• Formulate future state strategies to envision and plan for long-term user experience goals with the ability to create journey maps, and service blueprints to identify opportunities for improvement
• Shape and scale product experiences to meet the diverse needs of multiple audiences, influencing product direction
• Drive competitive analysis to proactively evolve Thorn’s user experience strategy in alignment with market and customer insights
• Lead the development of personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design
• Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
• Continuously improve UX strategies and guiding principles/frameworks, ensuring consistency and quality in all deliverables
• Translate insights into clear, scalable design solutions—creating wireframes, mockups, and prototypes that bring complex workflows to life
• Relentlessly simplify and distill complex processes into intuitive and elegant user interfaces while maintaining detailed user-interface specifications
• Use data to drive continuous improvement, tracking success through satisfaction metrics, usability data, and conversion insights

Benefits

• A reasonable estimate of the compensation range for this role is $133,000-$184,000/year
• Our remote-first work model is structured around working from home most of the time