Senior UX Researcher

Summary

Join Axon's DEMS team as a Senior UX Researcher and lead impactful research shaping the future of justice technology. You will uncover insights to guide product strategy and influence decisions across design, product, and engineering. This role involves conducting various research methods, synthesizing findings into compelling deliverables, and presenting to stakeholders. The position requires 6+ years of UX research experience and a related degree. It offers a flexible work-from-home option with collaboration opportunities in Seattle. Axon provides competitive compensation, benefits, and professional development opportunities.

Requirements

• 6+ years of experience in UX research or a related applied research role in fast-paced, iterative product development environments
• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or related field
• Proficiency in a broad range of research methods, a strong grasp of mixed methods approaches and when to apply them
• Demonstrated experience conducting research independently—planning, recruiting, executing, analyzing, and sharing results
• Experience shaping product strategy through user research, particularly in ambiguous or early-stage product areas
• Proven ability to influence cross-functional partners and drive user-centered outcomes
• Experience working with complex stakeholder environments, including cross-functional collaboration with engineers, designers, and product managers
• Strong communication and storytelling skills for both technical and non-technical audiences
• Comfortable conducting both in-person and remote studies

Responsibilities

• Lead and execute end-to-end UX research using mixed methods (qualitative and quantitative)
• Collaborate with cross-functional teams—product, design, engineering—to align research efforts with business goals
• Design and conduct studies including interviews, usability testing, fieldwork, surveys, and experiments
• Synthesize insights into compelling deliverables such as journey maps, personas, and executive-ready reports
• Translate complex research findings into clear, actionable insights and deliverables
• Present findings to stakeholders and influence decisions with evidence-backed recommendations
• Champion a user-centered culture and elevate the quality and rigor of research across the DEMS pillar and Axon at large
• Advocate for the voice of the user and a research-driven approach to product development
• Stay current with UX research trends, tools, and methodologies

Preferred Qualifications

• Experience in public safety, legal tech, government, or highly regulated environments
• Comfort working in zero-to-one or early product development spaces
• Basic proficiency in data analysis, statistics, or tools such as R, SPSS, or Excel
• A portfolio or case studies that demonstrate research impact, methodology, and stakeholder influence
• Experience working in regulated, enterprise, or government-adjacent environments
• A portfolio or case studies demonstrating past research impact and methodology

Benefits

• Location : Work from home as much as you want, live nearby our awesome Seattle R&D Hub so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture
• Competitive base salary + bonus + equity
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• 401(k)
• Wellness programs and emotional health support
• Learning & Development programs