Senior UX Researcher

Summary

Join PandaDoc as a Senior UX Researcher and play a key role in driving user-centric design and influencing product strategy. Collaborate with cross-functional teams, lead strategic projects, and contribute to improving research processes. This is a maternity cover position until May 2026. Responsibilities include partnering with colleagues to understand business needs and translate research insights into actionable recommendations. You will plan and conduct user research studies, analyze findings, and communicate results effectively. You will engage with stakeholders, advocate for user needs, and influence product strategy. The role requires 5+ years of research experience in a B2B SaaS environment, a strong understanding of research methods, and excellent communication skills.

Requirements

• 5+ years of research experience, ideally from a similar industry, working in B2B SaaS companies with a strong emphasis on research and product-led growth
• Background in research, psychology, statistics, human-computer interaction, interaction design or a related field
• Deep understanding of common and emerging research methods and data analytics, with the ability to independently create and execute multi-method research roadmaps for large-scale complex projects
• Ability to analyze existing research from multiple internal and external sources to arrive at a clearly articulated, informed opinion
• Experience advocating for customers' needs within cross-functional teams by delivering effective written reports, engaging presentations, crisp summaries, interactive workshops, and visual artifacts
• Proficient at building trust and confidence with stakeholders and pushing back to support better outcomes for users or customers
• Can demonstrate consistent use of UX research to influence decision-makers to change product strategies and roadmaps
• Demonstrated growth mindset, adaptability, and perseverance in solving challenging problems
• Advanced verbal and written English skills

Responsibilities

• Partner with design, product, marketing, and sales colleagues to understand business needs, design appropriate research studies to generate user-focused insights, and translate those insights into actionable recommendations that inform innovation and execution
• Plan, design and conduct user research studies, including surveys, in-depth interviews, focus groups, and concept/prototype testing
• Conduct in-depth analysis of research findings to uncover insights and opportunities
• Communicate and deliver compelling research findings and recommendations in the appropriate format for the relevant audience (e.g., reports, presentations, workshops) to shift the focus to our customers and drive product strategy
• Engage with stakeholders to answer strategic business questions, fostering alignment and understanding across the Product organization
• Advocate for the user throughout the product development process, ensuring user needs are a top priority

Preferred Qualifications

Passion for guiding and supporting junior colleagues, as well as individuals who may not have a background in research, by sharing knowledge, providing guidance, and fostering professional development

Benefits

• Work-life balance
• Kind co-workers
• Creative virtual team-bonding events