Senior Vice President

Summary

Join Darktrace, a global leader in cybersecurity AI, as the Global SVP, Renewals, where you will lead the renewals team, driving customer retention and revenue growth. This role requires a dynamic leader with deep understanding of the cybersecurity/software landscape, exceptional customer relationship skills, and a proven track record in subscription-based business models. You will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.

Requirements

• Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry
• Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals
• Demonstrated ability to develop and execute successful renewals strategies
• Transforming and optimizing renewals processes and teams, including adding automation to the renewals process
• Proven ability to lead and inspire teams, with excellent interpersonal and communication skills
• Passion for customer success, sales and a commitment to delivering exceptional service
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Implementing CRM and other sales and customer success tools
• Working with channel partners
• Ability to thrive in a fast-paced, dynamic environment that requires ability to thrive despite ambiguity

Responsibilities

• Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth
• Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence and continuous improvement
• Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty
• Utilize data analytics to identify trends, forecast renewals, and develop actionable insights to improve renewal rates
• Work closely with sales, customer success, and product teams to align strategies and ensure a seamless customer experience
• Continuously improve renewal processes, leveraging technology and best practices to enhance efficiency and effectiveness
• Align strategic direction of the Global Renewals org with Customer Experience, Sales and the overall strategy of Darktrace
• Accurately forecast projected revenue attainment and performance for the renewals team
• Develop the capabilities of the Global Renewals team in alignment with broader company direction and vision for the future
• Drive renewals program to become more automated and partner driven

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)
• Remote work model